Is anyone else experienced non deliveries?
Mine was made on Mon, support said on Thursday they would ship as Yodal hadn’t received the package. Saturday I get an email to say it’s been dispatched and Yodal now have it. Estimate Tuesday delivery.
You would think ordering on Monday you’d have your beer for the weekend!? Advertising 48hr delivery. You’d think they might have tried a little harder to reship quickly once they had their mistake pointed out to them.
Any gesture of goodwill? No.
They actually missed an opportunity to gain new customers as I have several craft beer & gin drinkers coming around for a dinner party tonight and planned to serve the beer and some fancy G&T’s.
Luckily my usual supplier offers Next Day Delivery and is reliable. I’m not going to serve the gin I brought from Flavourly either after the way they have handled this problem. I will however be telling them all this tail of woe!
I do not mind at all when companies make mistakes, happens to us all, it’s how a company deals with the issue that can set them aside from the competition. In business I always take it as an opportunity to show the customer they are valued and how far we are willing to go to not only solve the problem, to exceed their expectations. Just one of the reasons we have so much repeat business, that word of mouth has created an enormous amount of new custom and we have sustained the highest level of customer satisfaction on websites such as TrustPilot, FB and Google.
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