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    Dilwyn Bull

    Hi There. I made an order (order number 443622) back on May 29th and, as yet, I have not received my delievery.  I had an email on 2nd June indicating that my parcel was with Hermes for delivery.  I have subsequently received notification from Hermes that there is a problem with my order and I am to contact the supplier urgently.  I have tried contacting you via email, Facebook and Twitter and, as yet, nobody has got back to me.  Can someone please let me know what is happening and why Hermes cannot deliver my parcel. Or, alternatively, can someone please let me know when I am likely to receive my order.  So far, I have not been very impressed with your customer service and not having a contact telephone number just makes things extremely difficult.  I very much look forward to hearing from you. Regards

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    Christine Barrowclough

    I have exactly the same problem. Order number 500439. The delivery was a present and should have been received yesterday( 20th July) Hermes sent me an email saying they had it for delivery on Thursday 9th but didn’t arrive, no card saying they had tried to deliver, no email to me saying they had tried and failed to deliver. It is impossible to communicate with Hermes, nor Flavourly. This was a special gift that needed to arrive on a specific date. Could you please a) tell me the problem b) tell me when you will
    Deliver

    I agree with the previous message - my experience so far of your customer service is poor, and it is very frustrating to have no one to speak to or communicate with directly

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