Due to the Covid-19 outbreak, we are currently experiencing unprecedented demand. Our Customer Service team endeavour to respond as quickly as possible to all queries. Please allow up to 72 hours for a response from our team. Replying to your own email before that time will reset your place in the queue. Thank you so much for your patience!
Flavourly’s small but dedicated Customer Service Team is always more than happy to help out with any issues, or answer any of your questions. You can contact them through our Contact Form (link), by emailing support@flavourly.com, privately messaging our Facebook or Twitter pages, or via the Live Chat function on our website. As a small team, we do not offer telephone support at this time.
Our team is currently available between the hours of 9-5, Monday to Friday. Please note that during periods of high demand our Live Chat function may be deactivated.
Our customer service team are here to help. With this in mind, please remember that you are talking to real people, and be respectful in your correspondence with the team. We reserve the right to withhold service to any customer who uses abusive or aggressive language with our team.
Comments
2 comments
Hi There. I made an order (order number 443622) back on May 29th and, as yet, I have not received my delievery. I had an email on 2nd June indicating that my parcel was with Hermes for delivery. I have subsequently received notification from Hermes that there is a problem with my order and I am to contact the supplier urgently. I have tried contacting you via email, Facebook and Twitter and, as yet, nobody has got back to me. Can someone please let me know what is happening and why Hermes cannot deliver my parcel. Or, alternatively, can someone please let me know when I am likely to receive my order. So far, I have not been very impressed with your customer service and not having a contact telephone number just makes things extremely difficult. I very much look forward to hearing from you. Regards
I have exactly the same problem. Order number 500439. The delivery was a present and should have been received yesterday( 20th July) Hermes sent me an email saying they had it for delivery on Thursday 9th but didn’t arrive, no card saying they had tried to deliver, no email to me saying they had tried and failed to deliver. It is impossible to communicate with Hermes, nor Flavourly. This was a special gift that needed to arrive on a specific date. Could you please a) tell me the problem b) tell me when you will
Deliver
I agree with the previous message - my experience so far of your customer service is poor, and it is very frustrating to have no one to speak to or communicate with directly
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