Don't panic, your box will still be safe if you’re not in at the time of delivery!
Royal Mail will either leave your box with a neighbour or tucked away in your safe place and a card will be left at your address to notify you of where the package has been left (ie. with the neighbour at number 24).
If the postie is unable to access you, a safe place, or a neighbour, your package will be returned to your local post office where it will be sitting patiently for 18 days before being returned to us.
You can pick up the parcel in person, or arrange for Royal Mail to re-deliver it on a date of your choosing. You can arrange for redelivery online at https://www.royalmail.com/personal/receiving-mail/redelivery/book or call Royal Mail on 0345 774 0740.
If your box is with UK Mail, they will attempt to re-deliver your box the following day. If that's not possible, they will leave a card behind with details on how to contact them to arrange re-delivery at a date and time that suits you. They will attempt re-delivery 3 times and hold on to the parcel for 5 days before returning it to us.