COVID19 UPDATE. Hermes has a new feature in their app called My Places which allows customers to set preferences for all their parcel deliveries. This is something which is especially important during the temporary contact-free delivery approach as the country responds to the COVID19 crisis. You can set your safe place, upload a photo of your safe place and choose your preferred neighbour; something that will be useful once things have settled down after the COVID19 restrictions.
Not going to be in when your parcel is due? Not to worry – there are a couple of things we can do to make sure your order is delivered safe and sound. All you need to do is pop onto your Flavourly account and take a look at your Hermes tracking link. Alternatively, you can visit https://new.myhermes.co.uk/track.html#/ and copy and paste the tracking number in the email provided by Hermes once your parcel dispatches.
Not going to be home at the time of delivery?
Our courier company Hermes offers a service that allows you to make changes to your delivery, in your own time.
With Hermes you can choose a preferred neighbour for the courier to leave your package with, or select a safe place for your parcel to be left. You can do this by clicking “Change delivery preferences” at the top of your MyHermes tracking information.
If our courier attempted to deliver when you weren’t available:
Hermes will either leave your box with a neighbour, tuck it away in your safe place, or bring it back to the depot. If this happens, a card should be left at your address to fill you in on all the details. If your order is not delivered, Hermes will attempt to redeliver it the following day. After delivery is attempted three times, your parcel is returned to the depot. If this happens, please contact us, and we’ll be happy to offer any help we can to get your parcel to you.
We know that sometimes a bit of help from a real person goes a long way – so feel free to reach out to our customer support team through our contact form for some help with your delivery.