Not to worry – we'll make sure your order is delivered safe and sound.
If you are not going to be available when your order is delivered: All you need to do is pop on to Yodel’s web tracking service and update your delivery details. Here you can update your delivery preferences, and have your parcel delivered to a safe place that is convenient for you. You’ll need your tracking number for this, which can be found in your confirmation email or in your Flavourly account.
If our courier attempted to deliver when you weren’t available: Yodel will either leave your box with a neighbour, tuck it away in your safe place, or bring it back to the depot. If this happens, a card should be left at your address to fill you in on all the details. If your order is not delivered, Yodel will attempt to redeliver it the following day. After delivery is attempted three times, your parcel is delivered back to the depot where it can be collected within seven days.
We know that sometimes a bit of a help from a real person goes a long way – so feel free to reach out to our customer support team through our contact form for some help with your delivery.