Not going to be in when your parcel is due? Not to worry – there are a couple of things we can do to make sure your order is delivered safe and sound. All you need to do is pop onto your email account and take a look at your DPD tracking email. Alternatively, you can visit www.dpd.co.uk and copy and paste the tracking number in the email provided by DPD.
Not going to be home at the time of delivery?
Our courier company DPD offers a service that allows you to make changes to your delivery, in your own time.
DPD’s service allows a range of options to ensure your parcel arrives safely. This includes delivering to a neighbour, leaving your parcel in a safe place, or delaying your dispatch date. Simply enter your tracking details at www.dpd.co.uk or the DPD App, and select the option that works best for you.
If our courier attempted to deliver when you weren’t available:
DPD will either leave your box with a neighbour, tuck it away in your safe place, or bring it back to the depot. If this happens, a card should be left at your address, or you will receive an email, to fill you in on all the details. If your order is not delivered, DPD will attempt to redeliver it the following day. After delivery is attempted three times, your parcel is returned to the depot. If this happens, please contact us, and we’ll be happy to offer any help we can to get your parcel to you.
You can also collect your parcel from the depot – you’ll need your tracking number and two forms of ID. You can find your local DPD depot using DPD’s Depot Finder.
We know that sometimes a bit of help from a real person goes a long way – so feel free to reach out to our customer support team through our contact form for some help with your delivery.