What if I am not available at the time of delivery?

Not going to be in when your parcel is due? Not to worry – there are a couple of things we can do to make sure your order is delivered safe and sound. All you need to do is pop onto your email account and take a look at your tracking email. 

Not going to be home at the time of delivery?

Our courier company offers a service that allows you to make changes to your delivery, in your own time.

Our service allows a range of options to ensure your parcel arrives safely. This includes delivering to a neighbour, leaving your parcel in a safe place, or delaying your dispatch date. 

If our courier attempted to deliver when you weren’t available:

Our courier will either leave your box with a neighbour, tuck it away in your safe place, or bring it back to the depot. If this happens, a card should be left at your address, or you will receive an email, to fill you in on all the details. If your order is not delivered, an attempt will be made to redeliver it the following day. After delivery is attempted three times, your parcel is returned to the depot. If this happens, please contact us, and we’ll be happy to offer any help we can to get your parcel to you.

You can also collect your parcel from the depot – you’ll need your tracking number and two forms of ID. 

We know that sometimes a bit of help from a real person goes a long way – so feel free to reach out to our customer support team through our contact form for some help with your delivery.