Guidance Regarding the Covid-19 Outbreak, and Protecting the Safety of our Customers, Couriers and Staff: If you are in self-isolation due to Covid-19 please do make this clear on the door of your property – the courier will leave your parcel at your door to collect, to ensure a safe and contact-free delivery. The safety of our customers as well as our courier is paramount, we do understand that it can be inconvenient to have their beers left on the ground for some of our less able customers, but due to the current climate, this is a step that we are required to take.
Not to worry – there are a couple of things we can do to make sure your order is delivered safe and sound. All you need to do is pop onto your Flavourly account and take a look at your Hermes tracking link. Alternatively, you can visit https://new.myhermes.co.uk/track.html#/ and copy and paste the tracking number in the email provided by Hermes once your parcel dispatches.
Not going to be home at the time of delivery?
Our courier company Hermes offers a service that allows you to make changes to your delivery, in your own time.
With Hermes you can choose a preferred neighbour for the courier to leave your package with, or select a safe place for your parcel to be left. You can do this by clicking “Change delivery preferences” at the top of your MyHermes tracking information.
If our courier attempted to deliver when you weren’t available:
Hermes will either leave your box with a neighbour, tuck it away in your safe place, or bring it back to the depot. If this happens, a card should be left at your address to fill you in on all the details. If your order is not delivered, Hermes will attempt to redeliver it the following day. After delivery is attempted three times, your parcel is delivered back to the depot. If this happens, please contact us, and we’ll be happy to offer any help we can to get your parcel to you.
We know that sometimes a bit of help from a real person goes a long way – so feel free to reach out to our customer support team through our contact form for some help with your delivery.