My order arrived damaged

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    Iwrigley

    The glasses both arrived smashed

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    Iwrigley

    This was bought as xmas present

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    Iwrigley

    This was bought as xmas present

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    Iwrigley

    This is the same as last order I had glasses not packed well, will not order from you anymore. I thought they would be nice xmas present

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    Ian turnbull

    Every can damaged, one has burst on the magazine and emptied half the can. This after it sat at Hermes for over a week.

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    Djptwilkinson

    Was really looking forward to my recent order as the selection looked brilliant. Very disappointed with Hermes. I've had 2 damaged parcels off them. The last one came in a bag as the box looked as thought it had been kicked around a warehouse. The box was split open, the glasses, snack, magazine and most of the cans were missing. The cans that were left in the box were all damaged. Reported to flavourly, waiting for hermes to pick up to return for a refund. Will not be ordering again whilst they use Hermes for deliveries.

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    Rknight60

    Have contacted you earlier and just seen this section. Hermes delivered my order this morning except they didn't deliver it all, there was 4 cases ordered and only 3 delivered. Have also attempted to raise with Hermes but they make that exceptionally difficult. Don't think it's a good idea that every box has "drink" printed on it from previous experience with Hermes wouldn't put it past them to have stolen the missing box. Hermes merely quotes GPS location as proof of delivery, no photo of packages at door like other couriers do so of course there is no proof they delivered anything at all! So when can I except a replacement or refund?

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