Guidance Regarding the Covid-19 Outbreak, and Protecting the Safety of our Customers, Couriers and Staff: Due to safety precautions in our warehouse and our courier's depots, please do be aware that delivery may take an extra 2-3 business days. We understand that this may be a disappointing or unwelcome delay, but the safety of our customers, couriers and staff is of the utmost importance to us here at Flavourly.
We know that you're eagerly awaiting your Flavourly order, and we want to make sure your tasty drinks are sent out to you as quickly as possible.
When your order has been placed, you will receive a confirmation email to let you know that your order has been successful, and will now be processed by our warehouse. You can keep an eye on the progress of your order through your Flavourly account.
As soon as your order has been received by our courier, you’ll receive an email from us to let you know that your order is on the way. This email will contain your unique tracking number, so you can keep an eye on the progress of your order to your door. You can expect to receive your parcel within 2-3 working days (you can also find this in your Flavourly account).
Our courier aims to deliver your order to your door, in two to three working days. Monday to Friday, our warehouse team dispatch all orders received before midday the same day – or the next working day at the very latest. Our couriers do deliver on Saturdays but no deliveries are available on Sundays at present.
If you would like to track your order personally, you can use the tracking details emailed to you on the courier's website to keep an eye on where exactly your box is. You can find a link to this here: https://www.myhermes.co.uk/tracking-results.html
COVID19 UPDATE. Hermes has a new feature in their app called My Places which allows customers to set preferences for all their parcel deliveries. This is something which is especially important during the temporary contact-free delivery approach as the country responds to the COVID19 crisis. You can set your safe place, upload a photo of your safe place and choose your preferred neighbour; something that will be useful once things have settled down after the COVID19 restrictions.