When can I expect my delivery?

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    Alan

    I have still not received my order which has apparently been delayed with Hermes since 22nd April.. no updates and Hermes directs contact back to flavourly... Please can you update or refund

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    Steve Hodgson

    Hi
    Still not received my delivery.
    Have checked with courier and this should have been received on the 23rf April.
    Any news..
    Thanks
    Steve Hidgson

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    Danpalethorpe

    Still awaiting delivery. Hermes website has said "24 hour delay" since last Monday. Flavourly contacted me on Saturday and said they had contacted Hermes, but I've had no update. I would like an update or a refund please.
    It might be worth changing your courier; DPD managed to deliver within 24 hours, DHL are delivering me some beer tomorrow that I ordered yesterday (not from Flavourly). Extremely poor from Hermes.

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    craig jameson

    Dont know why companies still use Hermes - they NEVER deliver - Apparently the drive had problems accessing my house, no idea why as nobody else has issues, bog standard house in bog standard estate!

    Where is my parcel now?  No idea - Cant contact Hermes as they say I need to contact Flavourly but cant contact them by phone, only email, meanwhile I have no idea if the Hermes driver is sitting at home drinking my beer!!!

     

    Hermes are actually that bad that Im sorry to say I wont be ordering anything from you guys again, if I had known Hermes was the delivery company I would not even have placed the initial order, they genuinely are that bad

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    Email

    My order also gone to Delayed 24 hours since Friday with no further updates which suggests its been 'lost'

    No way of contacting anyone at Hermes.

    As previous customer says, it will put me off ordering again as i wanted the beers for the weekend and had to buy elsewhere.

     

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    Leontheron

    Same issue as the above. Ordered and now its just sitting at Hermes. No way of getting in touch of Hermes as they revert us back here. Emailed Flavourly on Sunday no response yet.
    If I dont receive it in next 24hours then will be asking for a refund as this was a Birthday gift and its lost its value now.

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    Mike Urquhart

    Please never use Hermes! As soon as the email came through i was so disappointed, Hermes are the worst delivery company possible with horrendous customer service, it must add so much time to your day as they force the retailer to resolve the issue when their sole job is to delivery a parcel and cannot accomplish that effectively. Not even an update on Hermes from 'your courier has your parcel and is due today' (2 days ago)

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    Margaret Hopcroft

    When when will I receive my order, placed on 30 th of April and money has been taken from my account already..... not a policy I expect!

    this is a birthday gift for tomorrow (26 may) so very disappointed will not be using you again

     

     

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    Margaret Hopcroft

    Just so just so you know I am very upset and annoyed even with the current situation with the  virus I would expect better service. 
    if you can not supply the goods let me know and refund the cost which you have already taken from my account.

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    Paul Atkinson

    I have encountered the same problem as many others. Hermes has delivered 5 Flavourly deliveries in the past 3 months but now says there is a problem with the address. Hermes apparently can’t or won’t help directing me to Flavourly and Flavourly has no phone contact point! Please refund the money paid for the goods which are seemingly not going to be delivered. Please advise when this has been done.

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    Paul Atkinson

    Did any of the above ever receive their goods or a refund?

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    Danny Flynn

    Is this all a scam? I haven’t had a delivery either. The tracking now isn’t found. Flavourly need shuttle g down if they are scamming.

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    Davy Kelly

    Got an email from money saving expert and had a great deal about the flavourly package, so I decided to buy a case.

    Once I seen it was getting delivered by Hermes I knew this would never be fulfilled.

    Today Hermes said it's delivered but it is not.

    Will wait a day or two, but if this is not resolved then I will never recommend flavourly...

    If I was them I would get rid of Hermes, not unless this is all a scam

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    Davy Kelly

    12:30 Hermes said it delivered the package.
    It actually arrived at my door at 18:45

    Hermes needs to collapse as a company, worst logistics company ever

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