Forgot to add delivery instructions? No problem! If your parcel is still “processing”, a member of our customer team would be happy to help, between our office hours of 9-5, Monday-Friday. Please do get in touch and a member of our team will get this added for you.
If your parcel is packing, packed or dispatched, the quickest way to resolve this is to contact our courier directly, either by using the tracking link emailed to you, or by accessing your parcel’s data on our couriers app or website. Please keep instructions as straightforward as possible to ensure that they are successfully followed by our courier.
The App is the fastest way to make any changes to your order – communicating directly with the courier instantly to ensure your parcel reaches your doorstep as safely as possible. If you have trouble adding the instructions yourself though, please do get in touch with our support team, with the instructions you would like to add, and one of our agents will sort that out for you as quickly as possible.