COVID19 UPDATE. Hermes has a new feature in their mobile app called My Places which allows customers to set preferences for all their parcel deliveries. This is something which is especially important during the temporary contact-free delivery approach as the country responds to the COVID19 crisis. You can set your safe place, upload a photo of your safe place and choose your preferred neighbour; something that will be useful once things have settled down after the COVID19 restrictions. You can find this app by simply searching for “Hermes” on your phone’s app store.
Forgot to add delivery instructions? No problem! If your parcel is still “processing”, a member of our customer team would be happy to help, between our office hours of 9-5, Monday-Friday. Please do get in touch and a member of our team will get this added for you.
If your parcel is packing, packed or dispatched, the quickest way to resolve this is to contact our courier directly, using the tracking details emailed to you. Please keep instructions as straight-forward as possible to ensure that they are successfully followed by our courier.
If you have trouble adding the instructions yourself, then please do get in touch with our support team, with the instructions you would like to add, and one of our agents will sort that out for you as quickly as possible. Please be aware that we are limited in what changes we are able to make – we sadly cannot redirect a parcel outside of its original delivery postcode.