Can I amend or cancel my order?

Follow

Comments

15 comments

  • Avatar
    Carolyn norris

    Cancel my order 

    1
    Comment actions Permalink
  • Avatar
    Carolyn norris

    9N8TWNQHU7N

    0
    Comment actions Permalink
  • Avatar
    Tessa

    Please cancel my order

    0
    Comment actions Permalink
  • Avatar
    fabiola pantoja

    Hi, I just ordered 20 craft beers for £19 but I received an invoice indicating that I paid £70. When processing the payment the amount to be paid was £20, I do not understand how I receive an invoice for £ 70. thank very much

    2
    Comment actions Permalink
  • Avatar
    Steve

    I need to change my address as it is wrong but all of the communication options say they will be in touch by the end of the next working day which might be too late

    0
    Comment actions Permalink
  • Avatar
    Sarah Martin

    Your chat option doesn’t work. Your website added a different case of beer even though I had taken it out of my basket before going to check out. Now I have been charged almost £70 rather than the £5.99 I was expecting. I need a refund.

    0
    Comment actions Permalink
  • Avatar
    Narges Dailami

    I am shocked the students union gets involved with such a scam

    0
    Comment actions Permalink
  • Avatar
    Peter Grove

    My order 385016 has not yet been delivered; shipment no 1738835

    0
    Comment actions Permalink
  • Avatar
    Geoffpalma

    My order has, according to tracking, apparently been with Hermes since 3rd May (15 days) and has still to be sent to the courier. Whilst I accept these are difficult times this is unacceptable. It is impossible to contact Hermes they only have a automated system which says they have got the parcel which I know from emails, and I cannot contact Flavourly to get a follow up or to cancel my order, emailed a customer contact last week and still no reply even though they say within 72 hours. Getting a refund looks like being a nightmare. This will be the last time I order anything from Flavourly. I ordered from Beer52 and the order arrived in 2 days!! That is proper service.

    0
    Comment actions Permalink
  • Avatar
    Jennifer Layton

    Worst ever site. Cannot send a message. Cannot chat. Have to log in twice. Cannot cancel an order without a charge. Took payment twice off my credit card. J will never recommend Flavourly and will complain on Martin Lewis site ask found this offer there.
    I had a problem once before when I ordered via Voucher. I never got my order nor my voucher back. DONT TRUST FLAVOURLY!

    0
    Comment actions Permalink
  • Avatar
    Craig Holmes

    My tracking code 6165778423712296 says my delivery should have been sent out on 15th June but wasn't so when can I expect my delivery if Hermes is still hanging on to it?

    0
    Comment actions Permalink
  • Avatar
    Ray Lancaster

    Can I change my order to my home address as my parcel is destined for a pick up point

    0
    Comment actions Permalink
  • Avatar
    Sarawithecombe

    Needed to cancel my order, within moments of placing it as the content of the order was not as expected.
    No way to make meaningful contact - email says takes 72 hours to reply!, chat doesn't work, no reply on Facebook, no phone number.
    There should be a way to easily cancel an order that hasn't been processed.
    I am surprised that this company was recommended by Money Saving Expert.

    0
    Comment actions Permalink
  • Avatar
    Keith Tanswell

    Can you cancel my order please incorrect one will order anothet

    0
    Comment actions Permalink
  • Avatar
    David Hawkins

    Have ordered in error in the last 30mins have sent an email to cancel order ref 797746 please can you process a cancellation asap so I can order the correct bundle. Thanks.

    0
    Comment actions Permalink

Please sign in to leave a comment.