My order isn't as expected

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    Steve

    Just cracked open my case from Brehon. Somewhat shocked to see the first bottle - Imagine batch B337 - has a best before of 09.03.20 marked on it. I’m assuming this is not an American date so is about 6 weeks ago.

    I know these are difficult times and I’m tempted to say I will drink it anyway but not sure what this means for your stock control.

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    Steve

    Scratch that. If there is an admin pleAse delete my post. I looked at another bottle of same and the use by date is 09.03.2021 but on the one I had it only printed the first part ie 09.03.20.

    Really sorry to jump the gun! N n

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    Glyn Williams

    Hi, I ordered a case of beer a while back and it was due to be delivered last Saturday by Hermes. However no attempt was made to deliver and I notice from the tracking device that it has now been returned to yourselves. I can't get in touch with Hermes to discuss it. Could you please confirm that it will be re-sent? The shipping number is 1745423 and the order is 390971. Thank you

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    Andy Woodall

    Hi, I have emailed you today about Hermes losing / stealing my order.

    They have told me I need to get you to refund or send me an alternative. They also said you need to get in touch with them to sort out your refund. An alternative is my preferred option.

    Awful service from Hermes!

    Shipment 1736813 from order 383246 is en route.

    Track Your Shipment: 6717288423634995

     

    Thanks Andy and sorry to hassle you

     

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    Gonzalo Beres

    Hi,
    Supposed today Hermes said delivered my order to a friend , But it’s never happened , my friend was there waiting for it , but it’s nothing there , i tried to contact Hermes but it just let you speak with some chat assistant which doesn’t help much , so do you know how can I deal with that ?
    Order number 467640
    Hermes track number: 0304670423783496
    Thanks Gonzalo

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    Andrew Reed

    Order No. 590254

    Hello, the above order has been received in a damaged box (see attached photo) and 16 cans are missing. 32 have been received and photos are provided to support my complaint. Also the magazine was there but no Love Corn Snack. I'm a first time buyer and expected a lot better than this. Hope you're able to fix. Andrew.

    Missing:

    1x Craft Lager

    2x Session Ale

    4x Pale Ale

    1x Pils

    1x Lager

    7x Geyser Session IPA

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    Mattboswell95

    I am absolutely astounded with how bad delivery of my order has been.

    Virtually all of the cans in this order have sustained damage, with a significant proportion of them being considerably damaged. However this is only a minor problem; and probably entirely caused by the fact that cans were able to move about as the order is missing 14 cans.
    I am actually rather bemused that an error of this magnitude has occurred as it is almost a third of the contents missing?!

    Here is a list of what I am missing:
    - Session Ale 1
    - Lager 1
    - Helles Organic Lager 3
    - NZL 1
    - WIN 2
    - USA 1
    - Geyser Session IPA 3
    - Monument Valley Tangerine Pale 2

    I trust you will rectify this quickly.

    Regards,
    Matt Boswell

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